• Be a customer advocate and champion. Ensure every customer receives high-quality service and support as rapidly as possible.
• Deeply understand customer needs and problems, develop solutions for new existing product features/improvements.
• Lead global product team, won’t he portfolio roadmap, and deliver the required features against user and business requirements working with technical product managers, UI/US designer, and product development engineers. 
• Closely monitor and improve product performance and quality metrics by staying close to the customer and learning from collective customer feedback.
• Create and execute product marketing roadmap, plan, and build tradeshow booth layout and demos, and organize key activities within tradeshows (KOL presentations, new product introductions, etc.)
• Develop and implement go-to-market strategies and business models to introduce new products to the market.
• Build a strong network of KOLs and influencers in the region and conduct educational seminars and webinars in partnership with KOLs and influencers.
• Source, manage, and close business development/B@B deals (device, pharma, retail) that are consistent with the company’s strategy for revenue growth and long-term partnership.

• Bachelor’s degree required, MBA preferred
• Experience leading upstream and downstream product management activities
• Experience bringing new products to market while also managing existing product lifecycles
• Strong business acumen – financial awareness, strategic thinking, business planning, and forecasting
• Strong interpersonal skills and relationship builder – KOLs, key partnerships, external agencies, etc.
• Experience in managing software solutions/technology platforms is an advantage
• Ability to translate and articulate complicated business problems into easily understood solutions and functional requirements.
• Ability to work cross-functionally with a distributed team across Engineering, Design, Customer Success, Marketing, and Sales
• Willing and able to either relocate to or travel to HQ in Mentor, Ohio as needed.

Top 5 questions we have for you to give a flavor of what our digital solutions team needs:

1. Did you launch a digital product (software or hardware) preferably AI software product, from inception to launch to post market? Can you uncover unmet needs and stay close to the customer? How can you start with the customer and go backwards to technology?
2. Did you manage a product and a portfolio and grew the revenue of product or portfolio YOY?
3. Did you plan a Go-To-Market strategy: where to play, how to position, main differentiators from competition, pricing, revenue forecast, downstream marketing plan?
4. Do you have experience with working with global sales team and challenging the sales team to focus on the right customer, pipeline reviews, and objection handling?
5. Do you have experience in working with legal on compliance and cyber security; and contract negotiations with vendors/partners.? (Nice to have)